> Initializing portfolio_
TAYLOR WILEY
IT Professional
A certified IT professional specializing in networking and infrastructure, I hold industry-recognized credentials including CompTIA Network+, Security+, Cisco CCNA, ISC2 Certified in Cybersecurity, and the Meta Front-End Developer Certificate, bringing a well-rounded technical foundation and a proven ability to deliver reliable, secure solutions.
Networking
Cybersecurity
Automation
AI & LLMs
System Admin
Virtualization
Server Admin
Info Sec
Linux
MDM
VOIP
Front-End Dev
> View My Work_
Experience
2026 — Present
Senior Technical Support Specialist
The University of Texas at Austin — Austin, TX
Managing MDT imaging pipelines, Jamf MDM lifecycle management, POS system support, and leading tier 1 & 2 technical support while training staff on imaging procedures and OS deployments.
2025 — 2026
Technical Support Specialist
The University of Texas at Austin — Austin, TX
Handled asset management, AV and conference room support, device maintenance and repair across Windows and macOS, and assisted with network upgrades and OS deployment projects.
2023 — 2025
IT System Administrator
The Bennington State Bank — Salina, KS
Administered network infrastructure including Wi-Fi and VPNs, enforced security protocols to protect data and IT systems, managed incident response, and delivered user training on new hardware and software.
2023
IT Support Specialist
The Bennington State Bank — Salina, KS
Provided hardware, software, and network support, performed routine system maintenance, and handled software installation and configuration across the organization.
2018 — 2020
Computer Technician
Freelance — Salina, KS
Built custom PCs from scratch, advised clients on hardware selection within budget, and diagnosed and resolved hardware and software issues including OS and driver installation.
Certifications
01
CompTIA Network+
CompTIAVERIFIED
02
CompTIA Security+
CompTIAVERIFIED
03
Cisco Certified Network Associate
CiscoVERIFIED
04
Certified in Cybersecurity CC
ISC2VERIFIED
05
Front-End Developer Certificate
MetaVERIFIED
06
CompTIA Server+
CompTIAVERIFIED
07
CompTIA Network Infrastructure Specialist
CompTIAVERIFIED
08
AI Automation Certificate
Texas Executive Education at UT AustinVERIFIED
My Projects
Proxmox Virtual Server
Deploying Proxmox VE as a centralized virtualization platform enables efficient management of virtual machines and containers on a single server, unlocking scalable, high-availability infrastructure with powerful resource optimization.
Domain and Website Management
Domain and website management involves configuring and maintaining domain registrations, DNS records, hosting environments, and website deployments to ensure reliable performance, security, and accessibility for online services.
PiHole DNS ad-Blocker
Pi-hole is a network-wide DNS ad-blocking system that filters advertisements, trackers, and malicious domains at the DNS level, helping improve privacy, reduce bandwidth usage, and speed up browsing across all devices on a network.
TrueNAS Core Shared Network Storage
Built on TrueNAS CORE, the solution transforms storage into a powerful, enterprise-grade data platform, delivering resilient file services, ZFS-backed data integrity, and scalable, high-performance storage.
Ubiquiti Camera/NVR Monitoring
Harnessing Ubiquiti networking, surveillance cameras, and NVR technology, this solution delivers a powerful, centralized security and monitoring experience designed to provide reliable visibility and protection.
Network Monitoring w/ SNMP — PRTG
PRTG Network Monitor uses SNMP and other protocols to track the health, performance, and availability of network devices, servers, and services, providing real-time alerts and detailed infrastructure insights.
NASA API Dashboard — React
A NASA Open APIs dashboard built with React fetches real-time space and astronomy data from NASA's public APIs and dynamically displays it on a responsive web interface for interactive viewing and exploration.
Ultrasonic Sensor Detection System
An object detection system built with an Arduino Uno and HC-SR04 Ultrasonic Sensor measures distance in real time, switching an RGB LED strip from green to red and triggering a buzzer when objects are within five inches.
Remote Controlled Robotic Arm w/ Vehicle
A remote-controlled robotic arm built with an Arduino Uno uses servo motors to control a fully 3D-printed arm. Controlled through a custom Android app via HC-05 Bluetooth Module to maneuver the arm and vehicle wirelessly.
Kali Linux Vulnerability Scanning
Leveraging Kali Linux and Nmap for advanced network reconnaissance and vulnerability scanning, highlighting the power of proactive cybersecurity by identifying potential weaknesses before they can be exploited.
Enabling 802.1x Port Security
Configuring IEEE 802.1X port security on Cisco switches enforces network access control by requiring devices to authenticate before gaining connectivity, preventing unauthorized systems from accessing the network.
Creating Internal DNS Cisco Host Table
Creating an internal DNS host table on Cisco devices configures a local database of hostname-to-IP mappings, allowing internal devices to resolve hostnames without relying on external DNS servers.
Link Aggregation 802.3ad (LACP)
802.3ad Link Aggregation combines multiple physical network interfaces into a single logical link, increasing bandwidth, providing redundancy, and improving network reliability and performance.
Front-End Design
Crafting visually striking HTML/CSS front-end experiences by blending responsive layouts, modern CSS styling, and interactive JavaScript elements to transform clean design concepts into engaging, user-focused interfaces.
LED Arduino Light Sequence
An LED light sequence project using an Arduino Uno, a breadboard, and small LEDs allows you to program timed patterns and sequences, teaching basic electronics and coding while creating visually dynamic light displays.
Network Subnetting
Network subnetting is the practice of dividing a larger IP network into smaller sub-networks, allowing for better traffic management, improved security, and efficient use of IP addresses.
OpenClaw Local Autonomous Agent
OpenClaw brings the power of a fully autonomous AI agent to local hardware, delivering private, self-directed automation, intelligent decision-making, and cutting-edge AI capabilities right from your own environment.
Grafana Network Monitoring Dashboard
Leverages UnPoller, InfluxDB, and Grafana to create a real-time network monitoring dashboard — pulling live data from my firewall and visualizing bandwidth usage, dropped packets, and firewall rule activity.
Customer Order Status Chatbot Automation
Automating customer order tracking through a Make.com workflow connecting a Telegram chatbot, Google Sheets order database, and OpenAI-powered data retrieval for real-time personalized order status updates.
High-Availability Virtualization Cluster With Active VM Failover
Engineered a high-availability virtualization platform using a four-node Proxmox cluster backed with ZFS storage and active VM failover, delivering resilient, fault-tolerant infrastructure with enterprise-grade reliability.
About Me
About
A certified IT professional specializing in networking, infrastructure, and systems automation. I hold a B.S. in Network Management & System Administration from Kansas Wesleyan University, graduating Cum Laude with President’s and Dean’s Honor Roll recognition.
I enjoy turning complex technical challenges into efficient, automated, and dependable solutions — from scripting repetitive workflows to architecting secure network infrastructure at scale.
Education
Kansas Wesleyan University
B.S. Network Management & System Administration
Cum Laude
President’s Honor Roll
Dean’s Honor Roll
Key Proficiencies
PowerShell / Batch Scripting
Active Directory
Microsoft O365 Admin
Windows Server
Patch Management
Penetration Testing
VMware / Proxmox
Python
React / JavaScript
Wireshark
Splunk
Agentic AI / LLMs
n8n Automation
IP Routing / ACLs
Asset Lifecycle Mgmt
Git / GitHub
Current Role
Senior Technical Support Specialist
The University of Texas at Austin — March 2026 – Present
2,000+
End-Users Supported
600+
Endpoints Managed
100%
ISO Compliance
↓ Deploy Time
Via MDT Automation
- › Lead Tier 1 & 2 support for 2,000+ end-users and 600+ endpoints, diagnosing issues across all layers of the network stack — physical hardware through application layer.
- › Automate workflows using PowerShell and batch scripts, reducing manual effort and increasing team consistency across common support tasks.
- › Manage MDT device imaging — customizing Windows 11 images, training staff on provisioning workflows, cutting average deployment time per device.
- › Administer Jamf MDM for OS updates, app provisioning/deprovisioning, and full device lifecycle management across the mobile fleet.
- › Establish and maintain SOPs and training materials, mentoring junior staff to reduce escalations and improve first-contact resolution rates.
- › Supervise ISO compliance remediation, applying patches and security best practices to maintain continuous compliance across campus systems.
PowerShell
MDT
Jamf MDM
Windows 11
Active Directory
ISO Compliance
Citrix VDI
MICROS POS
Network Troubleshooting
Get In Touch
Let's Connect
I'm always open to new opportunities and collaborations. Feel free to reach out!
© 2025 Taylor Wiley. All rights reserved.